Shipping Policy:

Processing Time: Our processing time for orders is 3-5 business days. This means that your order will be packaged and prepared for shipment within this time frame.

Shipping Time: After your order has been processed, we will ship it to you via our standard shipping method. Shipping time is also 3-5 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances.

Delivery: Once your order has shipped, you will receive a confirmation email with tracking information. Please be sure to provide an accurate email address and check your spam folder if you do not see it in your inbox. 

We are most grateful for your patience and understanding. If you have any questions or concerns about your order, please do not hesitate to contact us at info@klonj.com

Shipping Insurance:

K'Lonj Collections, LLC is not responsible for lost or stolen packages after delivery has been confirmed. However, for added peace of mind, we offer the option to add insurance through priority shipping via USPS. This insurance protection provides coverage for lost, damaged, or stolen packages during transit. If you purchase Priority Shipping and your package is lost, damaged, or stolen during transit, you can file a claim directly with USPS by following the instructions provided in your shipping confirmation email or by visiting their website at https://www.usps.com/help/claims.htm.

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International Shipping:

• We offer international shipping to many countries worldwide.

• Shipping rates will be calculated at checkout based on the destination country and package weight.

• Please note that customers are responsible for any custom fees, taxes, or clearance charges that may be imposed by the destination country.

• We are not responsible for any delays, customs fees, taxes, or clearance charges that may be imposed by the destination country.

• International shipments may take longer to arrive due to customs processing times in the destination country.

• We cannot guarantee delivery times for international shipments due to customs clearance procedures in different countries.

• In the event of a lost or delayed package, please contact the carrier to file a claim.